1. Initial refund requests
A refund may be requested within 14 days of an initial subscription purchase when there has not been substantial use of the service. Eligibility is assessed based on the circumstances, applicable law and payment-provider rules.
2. Duplicate charges and technical errors
Confirmed duplicate charges or billing errors will be investigated and, where appropriate, corrected or refunded. Please provide the payment reference so the transaction can be matched safely.
3. Renewals
Renewal refunds depend on the timing of the request, service use, applicable law and payment-provider requirements. A renewal does not automatically guarantee a refund after the renewed service has been materially used.
4. Non-refundable usage
Amounts attributable to services already fully performed, consumed usage, custom work or other non-refundable items may be excluded where permitted by law.
5. Processing
Approved refunds are normally returned through the original payment route when possible. Processing time depends on the payment provider and financial institutions. This policy does not limit mandatory rights under applicable law.
Contact
Questions or requests can be sent using the current contact details below.
